Having a decent conversation can be a challenge as I listen and try to understand what is being said to me. As I hear the words being spoken, and maybe you, I can get lost listening to my thoughts in response to the words I am processing. I translate the message being said and then, in no time at all, I have lost the conversation. As I said, listening is hard.
Sharing my thoughts can be a challenge as well. I am thinking what is the best way to say what I am thinking as I am trying to say what I have to say. The other person's responses, eye movement, facial expressions, and body language may make me adjust what I am saying so I can be understood. Again, talking is hard.
There are a number of communication models and here is one I heard today (this is condensed):
- We, or at least me, only remember 3 things.
- in other words less is more, or at least for me.
- is it personal?
- is it ambiguous?
- is it anxiety producing?
- touching on all of these will make me, and others, remember what is being said.
- We want to be heard.
- Here are some things that need to be overcome to hear others:
- Observations
- Others
- Baggage
- Assumptions
- Conclusions
- Beliefs
- We need to engage internally before we engage externally (awkward but that is the way I heard it)
- Is our explanation clear?
- Is our expectation clear?
- Is our engagement clear?
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